How do I return an item?

You can return any purchase within 14 days for any reason. No returns will be accepted after 14 days. We must receive your return within 14 days after the date you received your items.

There are a few exceptions to the return policy:
  1. No customized poker chips can be returned.
  2. If wrapped poker chips are opened, they can be returned, but a 25% restocking fee will be charged.
  3. If any other poker chips are returned, there will be a 15% restocking fee.
  4. All items returned will be subject to a 15% restocking fee.
  5. If you wish to exchange an item in general that is not damaged or was not incorrectly shipped, then your item will be exchanged but shipping charges and a 15% restocking fee may apply.
  6. NO opened DVD's, COPAG or KEM cards can be returned. There are no exceptions. If you do return them, and they are opened, you will not be refunded. We can not resell opened DVD's, COPAG or KEM cards.

To initiate a return it is mandatory to contact our office either by phone (516-872-1161) - or preferably via email to have a product authorized for return. NO RETURNED PRODUCTS WILL BE PROCESSED without prior authorization from our office.

Please Note: When returning the product, please use a trackable package delivery method. i.e. UPS Ground or USPS Priority with delivery confirmation. Your refund for return shipping (if applicable) will not exceed the UPS published rate for weight shipped.

Your full purchase price (minus the original shipping costs), will be refunded to you upon the return of the product. The product must be in new condition and in the original packaging to receive consideration for a refund. There are a few exceptions as seen above. Your credit will be issued in the same manner payment was made to pokershoppe.com. PLEASE ALLOW 2 WEEKS for credits to be issued.

We want your shopping experience to be a pleasant one and if there is an occasion you need to return an item we have a no questions asked policy.